Shipping and return policies for Dear Genre

Shipping Info

SHIPPING POLICY

This Shipping Policy is for Dear Genre and was last updated on 01/18/2024.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:
Standard (5-8 Business Days): $8
Express (3 Business Days): $25
International Shipping:
International Standard (2-4 weeks): $25
International Express (1-2 weeks): $39
Local Delivery:
Local Delivery (3-5 Days): Free
Local Delivery (1-2 Days): $20
Free Local Pickup

2. PROCESSING TIME

Orders are processed within 2 business day(s) excluding weekends and public holidays.

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

4. RETURNS

Returns will be accepted within 7 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit eforms.com/my-eforms/my-documents/#/document/14326609.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

6. DAMAGED ORDERS

Dear Genre is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

8. CONTACT

For questions about this shipping policy, contact:
Phone: 314-304-8586
Email: deargenresound@gmail.com
.

Return Policy

ONLINE RETURN POLICY
Effective as of: January 18 2024



1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at deargenresound@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.

2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.

3. ELIGIBLE ITEMS. The following items: Perishable items, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.


If you have any questions about this return policy, please contact us at deargenresound@gmail.com